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SHIPPING INFO:

Australia wide shipping with startrack (overnight to most locations)

We recommend entering a residential address when ordering. When delivering to PO Boxes, parcel lockers etc. there may be shipping delays.

Some products are shipped from different warehouses and packing days are displayed on each product page

FREE Shipping on all orders over $150

Orders under $150 are a flat rate of $12

RETURNS POLICY:

Our returns policy is in addition to your rights under the Australian Consumer Law, because we want you to be happy with your purchase.

 

Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

CHANGE OF MIND

Should you change your mind, you are welcome to return goods for a refund or exchange within 7 DAYS from receipt of goods. Change of mind returns after 7 Days will NOT be accepted. Goods must be accompanied by proof of purchase, be in original purchase condition (unused) and include the packaging, instruction manuals and tags. Products must not be used, worn or soiled.

Due to health and safety, we are not able to accept change of mind returns on the following products:

·         Underwear, Socks & Thermals

·         Face wraps, reusable face masks and neck gaiters

·         Carabiners

·         Gas Canisters

·         Food

·         GPS & Electronic Navigation Devices

We do not accept returns on any custom made, modified or altered products.

Additionally, gift cards and vouchers will not be accepted for return.

Outdoor Online  will only honour returns on items purchased directly through us. 

EXCHANGES

THE PRODUCT MAY BE EXCHANGED IF:

·         It has not been worn or used.

·         It has no marks, scuffs, dirt, or stains.

·         The item tags have not been removed.

·         All items are returned including packaging, parts/accessories, etc.

·         The return is received within 7 days of delivery.

 

If you wish to exchange your order with another product, we can process your request if the item meets the above criteria. If you wish to have your order shipped via mail there will be a $15 restocking fee (this fee covers the shipping back to your location).

CHANGING OR CANCELLING ORDERS

If you decide to change your mind on items that have already been shipped and require a refund, please notify our staff at sales@outdooronline.com.au.

Once we have received the goods back, inspected them and found that they are in good condition (unworn, free of marks or odours and with all the packaging and labels), only then will we be able to issue a refund on the amount paid. This refund will be minus the original shipping costs paid by you on your original order. If you received free shipping for your purchase, a standard amount of $12.00 will be deducted from your refund to cover our shipping costs.

PROOF OF PURCHASE

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

·         Register Receipt (Physical copy or digital copy)

·         Online Tax Invoice

·         Financial statement such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemize the goods, more than one type of proof of purchase may be required).

WARRANTY CLAIMS

Outdoor Online stands behind the products we sell. Goods supplied by Outdoor Online are covered by a manufacturer’s warranty. Warranty periods vary according to the product.

The warranty covers manufacturing faults or defects in the original product.  Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of God are not covered by the manufacturer’s warranty.

The first step to obtain a warranty return is to contact us on sales@outdooronline.com.au with your details, a description of the problem and some photos of the issue.  From these details, Outdoor Online will advise the next course of action which will usually be to initiate a warranty claim with our supplier. Once the item is returned, it will be inspected by Outdoor Online or forwarded to the manufacturer to confirm its eligibility for a warranty claim.  Once deemed as a warranty claim, the appropriate repairs or exchanges will then be actioned. Each warranty claim is decided on a case-by-case basis.

Please note that we DO NOT provide immediate direct exchanges on goods requiring a warranty claim.

If you have any further questions, please feel free to email us at sales@outdooronline.com.au.